Return & Refund Policy

Last Updated: September 18, 2026

Welcome to SavBuy. We want you to have a positive shopping experience.

This Return & Refund Policy explains our return requirements, return shipping costs, refund process, and SavBuy store credits for purchases made through https://savbuy.com.

SavBuy operates from Pakistan and may source products from third-party suppliers and fulfillment partners, including those located in China. We serve customers in the United States and other countries.

By placing an order with SavBuy, you acknowledge this policy, subject to any mandatory rights provided by applicable law.

1. Return Eligibility

We accept eligible returns in accordance with the conditions described in this policy.

To qualify for a return, the following conditions generally apply:

The return request must be submitted within 7 days of delivery.
The product must be unused and in its original condition.
The product must be returned with its original packaging, where applicable.
The product must not be damaged due to customer misuse or improper handling.
Proof of purchase or order information must be provided.

Certain products may have different return requirements or may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions.

Any applicable statutory consumer rights will not be limited by this policy.

2. How to Request a Return

To request a return, please contact our customer support team within 7 days of delivery.

Email: support@savbuy.com

Please include:

Your order number
Your full name
The product you want to return
The reason for the return
Photos or videos, if the product is damaged, defective, or incorrect

Our customer support team will review your request and provide return instructions if your return is approved.

Please do not send products back without receiving return instructions from SavBuy.

3. Return Shipping Costs

Customer-Requested Returns

The buyer is responsible for return shipping costs when the return is requested for reasons such as:

Change of mind
Ordering the wrong size or color
No longer wanting the product
Other reasons not caused by SavBuy or a product defect

Return shipping costs are generally non-refundable.

The return address and shipping instructions will be provided by our customer support team.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

SavBuy will review the issue and determine an appropriate resolution in accordance with applicable law.

Depending on the circumstances, we may offer:

A replacement
A return with appropriate shipping arrangements
SavBuy store credits
Another legally required or mutually agreed resolution

You should not assume that you must pay return shipping for a product defect or fulfillment error caused by SavBuy.

4. Return Shipping Requirements

When returning an eligible product:

Use the shipping method specified by SavBuy, where applicable.
Package the product securely to help prevent damage during transit.
Keep your return shipping receipt and tracking information.
Return the product to the address provided by our support team.
Ensure the returned product matches the approved return request.

SavBuy is not responsible for returns sent to an incorrect address or without following the provided return instructions.

Where applicable, we may request proof of shipment.

5. Refund Method — SavBuy Store Credits

Refunds Are Issued as SavBuy Credits

Approved refunds will generally be issued as SavBuy store credits rather than returned directly to the original payment card.

SavBuy credits can be used for future purchases on:

Home

Store credits may be provided after the returned product has been received and inspected, or after the relevant refund decision has been completed.

Important Information About SavBuy Credits

Store credits are intended for purchases on SavBuy.
Store credits cannot be used to pay shipping costs.
Store credits can be used toward eligible product purchases.
Store credits cannot be exchanged for cash except where required by applicable law.
Store credits cannot be transferred to another person unless SavBuy expressly permits it.
Store credits may be subject to additional conditions disclosed when they are issued.

Store credits do not replace any refund or other remedy that SavBuy is legally required to provide under applicable law.

6. How SavBuy Credits Work

When your refund is approved, we will notify you of the credit amount and applicable conditions.

For example:

Product purchase: $30
Eligible refund amount: $30
SavBuy credit issued: $30
Shipping cost: Not covered by store credits

You may use your SavBuy credits toward future eligible product purchases.

Shipping charges must be paid separately and cannot be covered using SavBuy credits.

The example above is illustrative. The actual credit amount depends on the approved refund and applicable policy conditions.

7. Shipping Costs and Refunds

Original Shipping Costs

Original shipping charges may be non-refundable for customer-requested returns, except where a refund is required by applicable law or where SavBuy determines otherwise.

Return Shipping Costs

For eligible customer-requested returns, the buyer is responsible for return shipping costs.

Return shipping costs are generally not included in the store credit amount.

Defective or Incorrect Products

If a product arrives damaged, defective, or incorrect, please contact us.

We will review the situation and determine the appropriate resolution, including any shipping-cost responsibility, in accordance with applicable law.

8. Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect product, contact us promptly at:

Email: support@savbuy.com

Please provide:

Your order number
A description of the problem
Clear photos or videos of the product
Photos of the packaging, where relevant

We may request additional information to investigate the issue.

Depending on the circumstances, we may offer a replacement, store credit, return arrangements, or another appropriate remedy.

Your legal rights regarding defective, damaged, or incorrectly supplied products remain unaffected.

9. Non-Returnable Products

Certain products may not be eligible for return, subject to applicable law.

These may include:

Products customized specifically for the customer
Products that cannot be returned for hygiene or health-protection reasons after opening
Products damaged through customer misuse
Products that are materially altered after delivery
Other products identified as non-returnable where legally permitted

If a product has specific return restrictions, those restrictions should be communicated before purchase where required.

10. Order Cancellation

If you want to cancel an order, contact us as soon as possible:

Email: support@savbuy.com

We will review your cancellation request based on the order’s processing and shipping status.

Once an order has been processed or shipped, cancellation may no longer be possible.

If cancellation is unavailable, you may be able to request a return under this policy, subject to applicable law and eligibility requirements.

11. Refund Processing Time

After your return is received and approved, SavBuy will process your eligible store credit.

The processing time may depend on:

Return delivery time
Product inspection
Supplier or fulfillment-partner coordination
Order verification
Customer support review

We will communicate relevant processing updates when appropriate.

Store credits are not issued automatically for every return request.

12. Missing or Lost Return Shipments

If you return a product, we recommend using a trackable shipping service and keeping proof of shipment.

SavBuy may request tracking information to verify the return.

If a return shipment is lost or cannot be verified, we may need additional information before completing the return review.

For customer-requested returns, the buyer is generally responsible for the return shipment until it reaches the designated return location, subject to applicable law.

13. International Dropshipping Returns

Because SavBuy may source products from suppliers and fulfillment partners located in China, return arrangements may vary depending on the product and supplier.

Some products may require returns to an address outside the customer’s country.

Before returning an item, customers should contact SavBuy to receive the correct return instructions.

Do not ship products directly to a supplier without written return instructions from SavBuy.

Any applicable legal rights relating to returns, refunds, or defective products remain unaffected.

14. Fraudulent or Abusive Return Requests

SavBuy reserves the right to investigate suspected fraudulent or abusive return activity, including:

False damage claims
Repeated misuse of return policies
Returning products different from those purchased
Providing misleading information

We may take appropriate action where permitted by applicable law.

We will not use this section to deny legally protected consumer rights.

15. Changes to This Return & Refund Policy

We may update this Return & Refund Policy from time to time to reflect changes to:

Our products and services
Return procedures
Payment and credit systems
Fulfillment arrangements
Legal and regulatory requirements

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this policy periodically.

16. Contact Us

If you have questions about returns, refunds, or SavBuy store credits, please contact us.

Business Name: SavBuy
Website: https://savbuy.com
Email: support@savbuy.com
Business Address: 20/11 B1 Area, Liaquatabad, Karachi, Pakistan

Our customer support team will review your request and provide assistance in accordance with this policy and applicable law.