Refund & Returns Policy

Last Updated: September 1, 2026

At GoLiveStore, we want you to be satisfied with your purchase. If you are not satisfied with an eligible product, you may request a return and refund within 7 days of receiving your order, subject to the conditions below.

1. 7-Day Return & Refund Policy

Customers may request a return and refund within 7 days from the date the product is delivered.

To be eligible, you must contact GoLiveStore within the 7-day period and provide your order number and the reason for the return.

Requests submitted after 7 days may not be accepted, except where required by applicable law.

2. Return Eligibility

To qualify for a return, the product should generally:

  • Be returned within 7 days of delivery
  • Be unused and in its original condition
  • Include the original packaging, tags, accessories, and other included items where applicable
  • Not have been damaged through misuse, negligence, or improper handling by the customer

Certain products may have additional return restrictions.

3. Damaged or Defective Products

If you receive a product that is damaged, defective, or substantially different from what you ordered, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Description of the issue
  • Clear photographs of the product
  • Photographs of the packaging where applicable
  • Video evidence where reasonably necessary

We will review the issue and determine the appropriate resolution.

4. Wrong Product Received

If you receive the wrong product, contact us within 7 days of delivery.

After reviewing the order, we may arrange a replacement, return, refund, or another appropriate solution.

5. Products That May Not Be Returnable

Depending on the nature of the product and applicable law, certain items may not be eligible for return, including:

  • Personalized or customized products
  • Products made specifically according to customer specifications
  • Products that have been used or damaged after delivery
  • Products that cannot be returned for hygiene or safety reasons
  • Products specifically identified as non-returnable on their product page

Any consumer rights that cannot legally be excluded remain unaffected.

6. How to Request a Return

To request a return, contact us within 7 days of receiving your order.

Please provide:

Order Number: Your order number

Reason for Return: A brief explanation

Photos/Videos: Where applicable

Email: [YOUR SUPPORT EMAIL]

Do not send products back without first contacting us and receiving return instructions.

7. Return Shipping

For products returned because they are defective, damaged on arrival, or incorrectly supplied, GoLiveStore may provide appropriate return instructions.

For returns due to a change of mind or other reasons not caused by GoLiveStore, the customer may be responsible for return shipping costs, where permitted by applicable law.

8. Refunds

Once the returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account depends on your bank or payment provider.

9. Partial or No Refund

A full refund may not be available if the returned product:

  • Shows signs of use beyond reasonable inspection
  • Has been damaged by the customer
  • Is missing original components or accessories
  • Is returned outside the 7-day return period
  • Does not meet the applicable return requirements

Where permitted by law, any applicable deduction may be communicated before the refund is processed.

10. Exchanges

Where available, eligible products may be exchanged instead of refunded.

If the requested replacement is unavailable, we may provide another appropriate resolution.

11. Late Return Requests

Return and refund requests should be submitted within 7 days of delivery.

Requests received after this period may be refused unless a longer period is required by applicable law or agreed by GoLiveStore.

12. Contact Us

For return or refund requests, contact:

GoLiveStore

Email: support@savbuy.com

Website: savbuy.com

Please include your order number in your message so that we can process your request efficiently.